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SHOP POLICIES AND FAQS
Step Out in Style
What size should I order?
To determine the correct size, buckle your band comfortably on your wrist. Measure around your band while you are wearing it. If you don't have a tape measure, cut a strip of paper, wrap it around your band, mark where it overlaps, and measure that length on a ruler.
If your measurement is between sizes, please select the smaller size.
What payment methods do you accept?
We accept PayPal (debit or credit cards), and our own Fitness Bitsy Gift Certificates.
Virginia sales tax is added to your total when shipping to a Virginia address, except for gift certificates.
What are your shipping options?
We ship by USPS by First Class mail. We use a flat rate of $3.99 for US addresses for any number of bracelets you order. All orders ship in a box to protect your bracelet from damage. Gift certificates are emailed to the purchaser with no shipping charge.
We also offer USPS Priority Mail (1 - 3 days) for an additional fee. In most cases our packages are arriving to our customers very quickly. Contact us first to see if we can ship your order by the next day. You may not need Priority Mail.
If you custom order your bracelet, we will keep you updated on the status.
We are happy to exchange a bracelet ordered in a wrong size and we do not charge additional shipping to send you a replacement bracelet.
We are sorry, but we do not offer overnight or express shipping. Like most artists on Etsy, we custom make our bracelets per order. Most of our orders reach their destination in 2 to 4 days with First Class mail and we try to ship within 1 - 2 days.
Do you sell Gift Certificates?
Sending a Fitness Bitsy Gift Certificate is a great way to support a loved one in their fitness journey.
You can buy Fitness Bitsy Gift Certificates in several denominations ($36, $40, $46, $50, $55). These amounts are generally enough for a bracelet at several different price levels plus shipping.
How do I redeem a Gift Certificate?
To use your Fitness Bitsy Gift Certificate, please follow these steps.
Contact Us using the form above or by emailing us at firstname.lastname@example.org. Please send us your name, address, the style bracelet, and the size needed.
If your balance is higher than the value on the Gift Certificate, we will send you a request for money from PayPal to your e-mail address.
How can I return or exchange an item?
I'If you were unhappy in any way, please contact us. We strive 100% satisfaction.
In all cases, please notify us within 30 days if you would like to return or exchange your bracelet.
GIFT EXCHANGES: If you have received a gift and would like to exchange it for a different style or size, please contact us. We will provide you with instructions for returning your gift for a new item. We can only refund the original purchaser if a return is desired.
DAMAGED ITEM or MISTAKE in the ORDER: If we have made a mistake in your order, we will gladly pay for both the shipping back to us and the shipping of a new bracelet to you. We want our customers to be happy.
BROKEN ELASTIC: In the unlikely event the elastic breaks, we will happily restring your bracelet anytime. Please contact us for shipping instructions.
EXCHANGES: If you would like a different style or size, please send the bracelet back to us (at your cost). We will send you a new bracelet with no additional shipping charges. Please contact us for shipping instructions.
RETURNS: If you have decided you do not want the bracelet after purchasing it, please return it within 30 days. When we receive your order, we will refund you the cost of the bracelet.
SHIPPING TO FITNESS BITSY: When returning or exchanging a bracelet, please ship by 1st class mail in an envelope for the lowest cost. There is no need to use a box or ship priority. A folded bracelet wrapped in a paper towel in a small business or manila envelope seems to be the cheapest method.
Do you provide International delivery?
NON-USA BUYERS: Import duties, taxes, and fees are NOT INCLUDED in the item price / shipping cost, and are the buyer's responsibility. Check local customs office for rates.
UK RESIDENTS: Sue is head of our UK division. She strings and ships our bracelets from within the UK for UK residents. This allows you to purchase our bracelets without the added VAT and exchange bracelets without international shipping. We will notify you when your bracelet will arrive.
All international customers can make exchanges through our UK workshop. When contacting us about a return or exchange, please remind us that you are an international customer so we send you the correct return address.
Note on shipping costs to UK: We are unable to lower the shipping cost to the UK. It remains the same as the EU. Although your bracelet is made in the UK and shipped locally within the country, we are still shipping the beads to Sue. We have double packaging and shipping expenses. Our actual shipping costs for UK are now higher than we charge. Because the bracelets are hand strung in the UK, our UK customers save £8 + 20% in VAT.